:root{color-scheme:dark;--bg:#0b0b0c;--panel:#121213;--surface:#19191b;--line:#303033;--text:#ededed;--muted:#a7a7ad;--gold:#c29f77;--gold-dim:#29231c;font-family:"Segoe UI",system-ui,sans-serif;font-size:14px;color:var(--text);background:var(--bg);font-synthesis:none}
*{box-sizing:border-box}body{margin:0}button{font:inherit;cursor:pointer;touch-action:manipulation}button:disabled{cursor:default}button:focus-visible,a:focus-visible{outline:2px solid var(--gold);outline-offset:4px}button,a{-webkit-tap-highlight-color:transparent}.icon-library{position:absolute;width:0;height:0;overflow:hidden}.icon{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex:none}.skip-link{position:fixed;top:8px;left:8px;z-index:5;background:var(--gold);padding:10px;color:#15110d;transform:translateY(-150%)}.skip-link:focus{transform:none}
.topbar{height:62px;background:#101011;border-bottom:1px solid var(--line);padding:0 24px;display:flex;align-items:center;gap:22px}.brand{display:flex;align-items:center;padding-right:22px;border-right:1px solid var(--line)}.brand img{width:100px;height:37px;object-fit:contain}.app-name{font-size:13px;font-weight:600;color:var(--muted)}.topbar-right{margin-left:auto;display:flex;gap:22px;align-items:center}.agent-name{font-size:13px}.demo-tag{color:var(--gold);font-size:11px;background:var(--gold-dim);border:1px solid #493b2b;padding:4px 7px;border-radius:3px}
main{padding:20px 24px;max-width:1800px;margin:0 auto}main:focus{outline:none}.workspace-heading{display:flex;align-items:center;gap:15px;margin-bottom:16px;flex-wrap:wrap}h1{font-size:20px;font-weight:600;line-height:1.3;margin:0}.source-label{font-size:12px;color:var(--muted);padding-left:15px;border-left:1px solid var(--line)}.reset-button{margin-left:auto;display:flex;gap:7px;align-items:center;background:transparent;color:var(--muted);border:1px solid var(--line);border-radius:4px;padding:7px 10px;font-size:12px;min-height:34px}.reset-button:hover{background:var(--surface);color:var(--text)}
.queue-strip{display:flex;align-items:center;flex-wrap:wrap;gap:12px 20px;border:1px solid var(--line);border-radius:4px;background:var(--panel);padding:10px 14px;margin-bottom:16px;font-size:12px;color:var(--muted)}.queue-strip>strong{font-weight:600;color:var(--text)}.queue-strip b{font-weight:600;color:var(--text);margin-left:5px}.queue-note{margin-left:auto}.queue-attempt{color:var(--gold);font-family:ui-monospace,Consolas,monospace}#queue-state{font-size:11px;color:var(--gold)}
.work-grid{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:16px;align-items:start}.information-panel,.case-card{border:1px solid var(--line);border-radius:5px;background:var(--panel);min-width:0}.information-header{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line)}.section-label{font-size:11px;color:var(--muted)}.information-header h2{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:6px 0 0;font-size:22px;font-weight:600}.fiction-tag{font-size:10px;font-weight:400;color:var(--muted);border:1px solid #454548;padding:3px 5px;border-radius:3px}.read-only-label{font-size:11px;color:var(--muted);white-space:nowrap}.information-body{padding:0 20px}.info-section{padding:17px 0}.info-section+.info-section{border-top:1px solid var(--line)}.info-section h3{font-size:12px;font-weight:600;color:var(--gold);margin:0 0 13px}.info-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px 26px;margin:0}.info-grid>div{display:grid;grid-template-columns:145px minmax(0,1fr);align-items:baseline;gap:10px}.info-grid .full-width{grid-column:1/-1}.full-width dd{line-height:1.7}dt{font-size:12px;color:var(--muted)}dd{font-size:13px;margin:0;line-height:1.5;overflow-wrap:anywhere}.phone-number{font-size:19px;font-family:ui-monospace,Consolas,monospace;white-space:nowrap;letter-spacing:-.5px}.missing-value{color:var(--muted);font-style:italic}.muted{color:var(--muted);font-weight:400}
.case-card{position:sticky;top:16px}.work-panel-heading{display:flex;align-items:center;justify-content:space-between;padding:13px 16px;border-bottom:1px solid var(--line)}.work-panel-heading h2{font-size:14px;font-weight:600;color:var(--gold);margin:0}.work-panel-body{padding:15px}.status-badge{display:flex;gap:7px;align-items:center;font-size:12px;color:#b9cca9}.status-badge>span{width:6px;height:6px;border-radius:50%;background:currentColor;flex:none}.work-details{margin:16px 0;display:grid;gap:10px}.work-details>div{display:flex;justify-content:space-between;gap:14px;align-items:baseline}.work-details dd{text-align:right}.primary-button{display:flex;align-items:center;justify-content:center;gap:16px;padding:10px 14px;min-height:40px;width:100%;background:var(--gold);border:1px solid var(--gold);border-radius:4px;color:#17120d;font-size:13px;font-weight:650}.primary-button:hover{background:#ddc49a;border-color:#ddc49a}.primary-button:disabled{background:#272c25;border-color:#46543d;color:#c9ddba}.case-footer{border-top:1px solid var(--line);font-size:11px;line-height:1.7;color:var(--muted);padding:11px 15px}.claim-feedback{display:none}.claim-feedback:not(:empty){display:block;margin-top:12px;border-left:2px solid #77613e;padding:3px 0 3px 10px;font-size:12px;line-height:1.6;color:#e1cd9c}.is-claimed .status-badge{color:#e1cd9c}.is-scheduled .status-badge{color:#b9cca9}.is-scheduled .primary-button:disabled{background:var(--surface);border-color:var(--line);color:var(--muted)}
[hidden]{display:none!important}.result-form{border-top:1px solid var(--line);padding-top:15px;margin-top:16px}.result-form fieldset{border:0;padding:0;margin:0 0 13px;min-width:0}.result-form legend{font-size:13px;font-weight:600;padding:0;margin-bottom:8px}.result-option{display:flex;gap:9px;align-items:center;min-height:38px;width:fit-content;cursor:pointer;font-size:14px}.result-option input{width:17px;height:17px;margin:0;accent-color:var(--gold)}.result-option input:focus-visible{outline:2px solid var(--gold);outline-offset:4px}.result-actions{display:grid;gap:8px}.result-actions>span{color:var(--muted);font-size:11px;line-height:1.6}.next-action{padding:12px;border:1px solid #43503a;background:#171c15;border-radius:4px;margin-top:16px}.next-action h3{font-size:12px;color:#c2d4b3;margin:0 0 9px}.next-action h3:focus{outline:none}.next-action strong{font-size:13px;font-weight:600;line-height:1.7}.next-action p{font-size:12px;color:var(--text);line-height:1.7;margin:7px 0}.next-action>span{font-size:11px;color:var(--muted)}.history-count{font-size:11px;margin-left:7px;color:var(--text)}.empty-history{font-size:12px;color:var(--muted);margin:0}.call-history{list-style:none;margin:0;padding:0}.call-history li{display:flex;align-items:center;gap:10px 18px;flex-wrap:wrap;font-size:12px;line-height:1.7}.call-history li span:first-child{font-family:ui-monospace,Consolas,monospace;color:var(--gold)}.call-history li span:nth-child(2){color:#e1cd9c}.call-history li span:nth-child(n+3){color:var(--muted)}.page-footer{margin-top:16px;font-size:11px;color:var(--muted);line-height:1.7}
@media(max-width:1250px){.work-grid{grid-template-columns:minmax(0,1fr) 310px}.info-grid{gap:13px 20px}.info-grid>div{display:block}.info-grid dd{margin-top:4px}.info-grid .full-width{display:block}.queue-note{display:none}}
@media(max-width:900px){main{padding:18px 16px}.topbar{padding:0 16px}.work-grid{grid-template-columns:minmax(0,1fr) 290px;gap:12px}.info-grid{grid-template-columns:1fr}.info-grid>div{display:grid;grid-template-columns:130px minmax(0,1fr);gap:8px}.info-grid dd{margin:0}.information-body{padding:0 15px}.information-header{padding:15px}.information-header h2{font-size:20px}.read-only-label{display:none}.queue-strip{gap:10px 14px}}
@media(max-width:680px){.topbar{gap:12px}.brand{padding-right:12px}.app-name{display:none}.topbar-right{gap:12px}.workspace-heading{gap:10px}.source-label{font-size:11px}.reset-button{margin-left:0}.work-grid{display:flex;flex-direction:column}.information-panel,.case-card{width:100%}.case-card{position:static;order:-1}.info-grid{grid-template-columns:1fr 1fr;gap:13px 18px}.info-grid>div{display:block}.info-grid dd{margin-top:4px}.queue-strip{font-size:11px}.queue-strip>strong{flex-basis:100%}.information-header h2{font-size:20px}.work-details{grid-template-columns:1fr 1fr}.work-details>div{display:block}.work-details dd{text-align:left;margin-top:4px}.work-panel-body>.primary-button{max-width:none}}
@media(max-width:420px){.topbar{padding:0 12px}.brand{padding:0;border:0}.brand img{width:85px}.agent-name{font-size:11px}.demo-tag{font-size:10px}.topbar-right{gap:8px}main{padding:15px 12px}.workspace-heading h1{font-size:18px}.source-label{padding-left:10px}.info-grid{grid-template-columns:1fr}.info-grid>div{display:grid;grid-template-columns:115px minmax(0,1fr);gap:8px}.info-grid dd{margin:0}.info-grid .full-width{display:block}.full-width dd{margin-top:6px}.call-history li{display:grid;grid-template-columns:1fr 1fr;gap:8px}.call-history li span:nth-child(n+3){grid-column:1/-1}.phone-number{font-size:18px}}
/* Panneau de travail : défilement propre au panneau sur ordinateur. */
.case-card{display:flex;flex-direction:column;max-height:calc(100dvh - 202px)}.work-panel-heading,.case-footer{flex-shrink:0}.work-panel-body{min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#5a4b3b var(--panel)}.result-options{display:grid;grid-template-columns:1fr 1fr;gap:3px 8px}.result-option{font-size:12px;line-height:1.4;width:100%;min-height:36px;gap:7px}.result-option:has(input:checked){color:var(--gold)}.result-option input{width:15px;height:15px;flex:none}#other-results{margin-top:8px}#other-results summary{cursor:pointer;min-height:32px;padding:7px 0;font-size:12px;color:var(--muted)}#other-results summary span{margin-left:6px;color:var(--gold)}.conditional-fields{padding-top:12px!important;border-top:1px solid var(--line)!important;margin-top:14px!important}.conditional-fields label,.comment-label{display:block;font-size:12px;margin:8px 0 6px}.required-label,.comment-label>span{font-size:10px;color:var(--muted);font-weight:400}.comment-label{font-weight:600;margin-top:13px}.conditional-fields input,.conditional-fields select,textarea{font:inherit;font-size:13px;display:block;width:100%;max-width:100%;min-width:0;background:#0d0d0e;color:var(--text);border:1px solid #48484c;border-radius:3px;padding:8px;min-height:36px}.conditional-fields select{font-size:12px}textarea{resize:vertical;min-height:78px;max-height:220px;line-height:1.6}input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:2px solid var(--gold);outline-offset:2px}.field-hint{font-size:11px;color:var(--muted);line-height:1.6;margin:7px 0 11px}.outcome-hint{font-size:11px;line-height:1.6;color:#d9c19e;border-left:2px solid #77613e;padding-left:9px;margin:12px 0}.history-detail,.history-comment{flex-basis:100%;font-size:12px;color:var(--muted);overflow-wrap:anywhere}.history-comment{border-left:2px solid #77613e;padding-left:12px;margin-top:4px}.history-comment strong{font-size:11px;font-weight:600;color:var(--muted)}.history-comment p{margin:5px 0 0;white-space:pre-wrap;line-height:1.7;color:var(--text)}
@media(max-width:680px){.case-card{max-height:none}.work-panel-body{overflow-y:visible}.history-detail,.history-comment{grid-column:1/-1}}
.punch-shell{position:sticky;top:0;z-index:10;background:#151413;border-bottom:1px solid #50412f;padding:12px 24px 9px}.punch-bar{display:flex;align-items:center;flex-wrap:wrap;gap:14px 24px;max-width:1752px;margin:auto}.punch-status{display:flex;align-items:center;gap:9px;min-width:250px}.punch-status strong{display:block;font-size:13px;font-weight:600}.punch-status div>span{display:block;font-size:10px;color:var(--muted);margin-top:4px}.punch-status output{font-family:ui-monospace,Consolas,monospace;color:var(--gold);font-size:15px;margin-left:12px;font-variant-numeric:tabular-nums}.punch-dot{width:7px;height:7px;border-radius:50%;background:#97979d;flex:none}.punch-dot[data-state=work]{background:#b9cca9}.punch-dot[data-state=pause],.punch-dot[data-state=lunch],.punch-dot[data-state=unavailable]{background:var(--gold)}.punch-project{display:flex;align-items:center;gap:8px}.punch-project label{font-size:11px;color:var(--muted)}.punch-project select{background:#0d0d0e;border:1px solid #48484c;color:var(--text);padding:7px;font:inherit;font-size:12px;min-height:34px;border-radius:3px;max-width:220px}.punch-project select:disabled{opacity:.65}.punch-actions{display:flex;align-items:center;flex-wrap:wrap;gap:7px;margin-left:auto}.punch-actions button{background:#1d1c1b;border:1px solid #48433c;border-radius:3px;color:var(--text);padding:8px 11px;font-size:12px;min-height:34px}.punch-actions button:hover{border-color:var(--gold)}.punch-actions button:disabled{opacity:.45;cursor:default}.punch-actions .punch-main{background:var(--gold);color:#17120d;border-color:var(--gold);font-weight:600}.punch-message{font-size:11px;color:var(--muted);line-height:1.6;margin:8px auto 0;max-width:1752px}.punch-summary{max-width:1752px;margin:6px auto 0;font-size:11px}.punch-summary summary{cursor:pointer;width:fit-content;padding:4px 0;color:var(--muted)}.punch-summary summary span{margin-left:10px;color:var(--text);font-family:ui-monospace,Consolas,monospace}.punch-summary-content{display:grid;grid-template-columns:1fr 1fr;gap:24px;max-height:200px;overflow:auto;border-top:1px solid var(--line);padding:10px 0;margin-top:6px}.punch-summary dl{margin:0;display:grid;gap:7px;align-content:start}.punch-summary dl>div{display:flex;gap:18px;justify-content:space-between}.punch-summary dt,.punch-summary dd{font-size:11px}.punch-summary dd{font-family:ui-monospace,Consolas,monospace}.punch-summary ol{padding:0 0 0 16px;margin:0;color:var(--muted);line-height:1.9}.case-card{top:calc(var(--punch-height,140px) + 12px)}
@media(max-width:1150px){.punch-bar{gap:12px}.punch-actions{margin-left:0}.punch-status{min-width:240px}}
@media(max-width:680px){.punch-shell{position:static;padding:12px 16px}.punch-bar{align-items:flex-start}.punch-status{width:100%;min-width:0}.punch-status output{margin-left:auto}.punch-project{width:100%}.punch-project select{flex:1;max-width:none}.punch-actions{width:100%}.punch-actions button{flex:1}.punch-summary-content{grid-template-columns:1fr;max-height:250px}.case-card{top:auto}}
@media(min-width:681px){.case-card{max-height:calc(100dvh - var(--punch-height,140px) - 202px)}}
@media(min-width:681px) and (max-height:599px){.case-card{position:static;max-height:none}.work-panel-body{overflow-y:visible}}
.departure-reason{display:flex;align-items:center;flex-wrap:wrap;gap:8px 12px;max-width:1752px;margin:8px auto;font-size:12px}.departure-reason label>span,.departure-reason>span{font-size:11px;color:var(--muted)}.departure-reason select{font:inherit;font-size:12px;color:var(--text);background:#0d0d0e;border:1px solid #48484c;border-radius:3px;padding:6px;min-height:34px}.interruption-section{border-left:2px solid var(--gold);padding-left:12px}.interruption-section>p{font-size:12px;color:var(--muted);line-height:1.7;margin:0 0 12px}.interruption-section dl{margin:0;display:grid;gap:10px}.interruption-section dd{margin-top:4px;white-space:pre-wrap;overflow-wrap:anywhere}
.availability-gate{padding:65px 24px;max-width:750px;margin:0 auto;text-align:center}.availability-gate>.icon{width:25px;height:25px;color:var(--gold);margin-bottom:15px}.availability-gate h1{font-size:22px;margin:0 0 12px}.availability-gate p,.availability-gate noscript{font-size:14px;color:var(--muted);line-height:1.8;margin:0 auto;max-width:520px}.availability-gate:focus{outline:none}
.work-countdown{position:fixed;inset:0;width:100vw;max-width:none;height:100dvh;max-height:none;margin:0;padding:24px;border:0;background:#0b0b0c;color:var(--text)}.work-countdown::backdrop{background:#0b0b0c}.countdown-content{min-height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.countdown-content h2{font-size:14px;font-weight:500;color:var(--muted);margin:0 0 18px}.countdown-content>p[role=status]{font:500 clamp(100px,20vw,160px)/1.15 ui-monospace,Consolas,monospace;color:var(--gold);margin:0;min-height:190px;display:flex;align-items:center;justify-content:center}.countdown-project{font-size:13px;color:var(--muted);margin:16px 0 32px}.countdown-content button{font:inherit;font-size:12px;color:var(--muted);background:transparent;border:1px solid #48433c;border-radius:3px;min-height:38px;padding:9px 22px}.countdown-content button:hover{color:var(--text);border-color:var(--gold)}.is-confirmed .countdown-content>p[role=status]{font-family:"Segoe UI",system-ui,sans-serif;font-size:clamp(25px,5vw,42px);line-height:1.4;max-width:700px}.is-confirmed .countdown-content button{color:var(--gold)}
.call-panel{margin-top:15px;padding:12px;border:1px solid #514331;background:#1b1814;border-radius:4px}.call-panel h3{display:flex;align-items:center;gap:7px;margin:0 0 10px;font-size:12px;font-weight:600;color:var(--gold)}.call-panel h3 .icon{width:15px;height:15px}.call-panel>p[role=status]{font-size:12px;line-height:1.6;margin:0}.call-panel .dial-number{font-family:ui-monospace,Consolas,monospace;font-size:17px;margin:7px 0}.call-panel .field-hint{font-size:11px;margin:8px 0}.call-panel button{font:inherit;font-size:12px;width:100%;min-height:36px;padding:7px 10px;border:1px solid #7c4d46;color:#f0bbb2;background:#2a1b19;border-radius:3px}.call-panel button:hover{background:#3b2521}
.aircall-setup{max-width:720px;padding:40px 24px}.aircall-setup>p,.aircall-test-card>p{font-size:13px;color:var(--muted);line-height:1.8}.aircall-test-card{border:1px solid var(--line);border-radius:4px;padding:22px;margin:24px 0;background:var(--panel)}.aircall-test-card h2{font-size:15px;margin:0 0 20px}.aircall-test-card dl{display:grid;gap:14px;margin-bottom:24px}.aircall-test-card dl>div{display:grid;grid-template-columns:140px 1fr;gap:12px}.aircall-test-card .reset-button{margin:12px 0 0}.aircall-test-card #real-test-status{color:var(--gold);margin-top:20px}.aircall-setup a{color:var(--gold)}
@media(max-width:420px){.aircall-test-card{padding:16px}.aircall-test-card dl>div{grid-template-columns:1fr;gap:5px}}
.personal-call-banner{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;background:#211b14;border:1px solid #6d5336;border-radius:4px;padding:12px 15px;margin-bottom:16px}.personal-call-banner h2{font-size:13px;color:var(--gold);margin:0 0 7px}.personal-call-banner p{font-size:12px;line-height:1.7;margin:3px 0;color:var(--muted)}.personal-call-banner #personal-call-readiness{color:var(--text)}.personal-call-banner button{flex-shrink:0;white-space:nowrap}.real-call-notice{padding:9px 24px;font-size:12px;color:#e1cd9c;background:#211b14;border-bottom:1px solid #514331;margin:0;line-height:1.7}
@media(max-width:680px){.personal-call-banner{flex-direction:column}.personal-call-banner button{margin-left:0}}
body[data-personal-call=true] .phone-number{white-space:normal;font-size:14px;line-height:1.7;overflow-wrap:anywhere}
.attempt-scenario{display:flex;align-items:center;gap:8px;font-size:11px;color:var(--muted)}.attempt-scenario select{font:inherit;color:var(--text);background:var(--surface);border:1px solid #48484c;padding:6px;border-radius:3px;min-height:32px}.native-phone{min-width:0;padding:12px 10px;border-right:1px solid var(--line)}.native-phone h2{font-size:13px;font-weight:600;color:var(--gold);margin:0 0 8px}.native-phone>p[role=status]{font-size:11px;color:var(--muted);line-height:1.7;min-height:36px;margin:0 0 10px}.native-phone .field-hint{max-width:376px}.native-phone #aircall-workspace{width:376px;max-width:100%;min-height:600px;margin:0 auto;background:#19191b}.native-phone iframe{display:block;border:0;max-width:100%}.voicemail-panel{border:1px solid #6b5638;border-radius:4px;background:#211b14;padding:12px;margin:15px 0}.voicemail-panel h3{font-size:12px;color:var(--gold);margin:0 0 9px}.voicemail-panel>p:not(.field-hint){font-size:13px;line-height:1.8;margin:0;white-space:pre-wrap}.voicemail-confirm{display:flex;align-items:flex-start;gap:8px;font-size:12px;line-height:1.7;margin:12px 0}.voicemail-confirm input{margin:4px 0 0;accent-color:var(--gold);width:16px;height:16px;flex:none}.result-option:has(input:disabled){opacity:.45;cursor:default}
body[data-personal-call=true] .work-grid{grid-template-columns:minmax(280px,1fr) 734px}body[data-personal-call=true] .case-card{display:grid;grid-template-columns:396px minmax(0,1fr);max-height:none}body[data-personal-call=true] .work-panel-heading,body[data-personal-call=true] .case-footer{grid-column:1/-1}body[data-personal-call=true] .work-panel-body{max-height:730px;overflow:auto}
.phone-only>:not(.work-grid){display:none!important}.phone-only .information-panel,.phone-only .work-panel-heading,.phone-only .work-panel-body,.phone-only .case-footer{display:none!important}body[data-personal-call=true] .phone-only .work-grid{display:flex;justify-content:flex-end}body[data-personal-call=true] .phone-only .case-card{display:block;width:398px;max-width:100%;position:static}.phone-only-mode .availability-gate{max-width:none;padding:12px 24px;display:flex;gap:12px;align-items:center;text-align:left}.phone-only-mode .availability-gate>.icon{display:none}.phone-only-mode .availability-gate h1{font-size:15px;margin:0;white-space:nowrap}.phone-only-mode .availability-gate p{font-size:12px;max-width:none;margin:0}
@media(max-width:1250px){body[data-personal-call=true] .work-grid{grid-template-columns:1fr}body[data-personal-call=true] .case-card{position:static}body[data-personal-call=true] .information-panel{order:2}body[data-personal-call=true] .case-card{order:1}}
@media(max-width:760px){body[data-personal-call=true] .case-card{grid-template-columns:1fr}body[data-personal-call=true] .work-panel-body{max-height:none}body[data-personal-call=true] .native-phone{border-right:0;border-bottom:1px solid var(--line)}.phone-only-mode .availability-gate{display:block}.phone-only-mode .availability-gate h1{margin-bottom:6px}}
.native-phone iframe{width:376px;height:600px}
@media(min-width:1251px) and (max-width:1600px){body[data-personal-call=true] .info-grid{grid-template-columns:1fr}}
/* Le poste téléphonique privilégie les contrôles à l’écran. */
body[data-personal-call=true] .topbar{display:none}body[data-personal-call=true] main{padding-top:14px}body[data-personal-call=true] .workspace-heading{margin-bottom:10px}body[data-personal-call=true] .workspace-heading>h1,body[data-personal-call=true] .workspace-heading>.source-label,body[data-personal-call=true] .queue-strip{display:none}body[data-personal-call=true] .punch-message{display:none}body[data-personal-call=true] .punch-shell{padding-top:9px;padding-bottom:5px}body[data-personal-call=true] .personal-call-banner{padding:8px 12px;margin-bottom:10px}body[data-personal-call=true] .personal-call-banner h2{font-size:12px;margin-bottom:3px}body[data-personal-call=true] .personal-call-banner p{font-size:11px;line-height:1.6;margin:2px 0}body[data-personal-call=true] .work-panel-heading{padding:9px 16px}body[data-personal-call=true] .native-phone{padding-top:8px}.native-phone>p[role=status]{min-height:0;margin-bottom:6px}body[data-personal-call=true]:not(.phone-only-mode) .real-call-notice{display:none}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}
/* Banc d’essai de persistance locale. */
.login-panel { max-width: 560px; margin: 10vh auto; padding: 28px; }
.login-panel p { margin: 18px 0; }
.local-save-bar { padding: 10px 18px; background: #19191c; color: #f3f3f3; border-bottom: 1px solid #a58b48; }
.local-save-bar p { margin: 0 0 6px; }
.local-save-bar button, .local-save-bar a { margin-right: 16px; color: inherit; }
.shared-case-bar { padding: 12px; margin-bottom: 12px; border: 1px solid #a58b48; background: #19191c; }
.shared-case-bar p { margin: 0 0 8px; }
.shared-case-bar button { margin: 4px 12px 4px 0; }
/* Refonte visuelle du poste : trois zones, dossier lisible en un coup d'œil. */
.topbar{height:48px;padding:0 18px;gap:16px}.brand img{width:84px;height:31px}
.punch-shell{padding:10px 18px 6px;background:#141312}.punch-bar{gap:8px 18px}
.punch-actions button{padding:6px 10px;font-size:11px;min-height:30px}
.punch-message{font-size:10px;margin:5px auto 0}.punch-summary{margin:3px auto 0}
#contenu .queue-strip,main .queue-strip{margin:0;padding:8px 18px;border:0;border-top:1px solid var(--line);border-radius:0;background:transparent;font-size:11px}
.shared-case-bar{margin:0;padding:7px 18px;border:0;border-top:1px solid var(--line);border-radius:0;background:transparent;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.shared-case-bar p{margin:0;font-size:11px;color:var(--muted)}
.shared-case-bar button{margin:0;font-size:11px;padding:5px 9px;min-height:28px;background:#1d1c1b;border:1px solid #48433c;border-radius:3px;color:var(--text)}
.followup-context{padding:12px 16px}.followup-heading h2{font-size:15px;margin:3px 0}.followup-heading>strong{font-size:12px}
.followup-context.info{border-color:#39434c;border-left-color:#39434c;background:#141a20}.followup-context.info h2{color:#d6e2ec}.followup-context.info .section-label{color:var(--muted)}
.followup-context>p{font-size:12px;margin:6px 0}.followup-summary{gap:10px;margin:10px 0 8px}.followup-summary dd{font-size:12px;margin-top:3px}
main{padding:14px 18px}.workspace-heading{margin-bottom:10px}
.info-grid{gap:10px 22px}.info-grid>div{grid-template-columns:118px minmax(0,1fr)}
.hero-phone{grid-column:1/-1;display:flex;align-items:baseline;gap:14px;border-bottom:1px solid var(--line);padding-bottom:10px;margin-bottom:2px}
.hero-phone dt{flex:none}.hero-phone dd{font-size:30px;font-family:ui-monospace,Consolas,monospace;letter-spacing:-.5px}
.call-history{display:grid;gap:10px;padding:2px 0 2px 16px;border-left:2px solid #3d382f;margin-left:2px}
.call-history li{position:relative;padding:0}.call-history li::before{content:'';position:absolute;left:-21px;top:5px;width:8px;height:8px;border-radius:50%;background:var(--gold)}
.fiche-extra{border-top:1px solid var(--line);margin-top:2px}
.fiche-extra summary{cursor:pointer;font-size:12px;color:var(--gold);font-weight:600;min-height:40px;display:flex;align-items:center;gap:8px;flex-wrap:wrap;list-style:none}
.fiche-extra summary::-webkit-details-marker{display:none}.fiche-extra summary::before{content:'▸';transition:transform .15s}
.fiche-extra[open] summary::before{transform:rotate(90deg)}.fiche-extra summary span{color:var(--muted);font-weight:400}
.fiche-extra[open] summary{border-bottom:0}
#next-action[data-kind=closed]{border-color:#3f5b46;background:#152018}
#next-action[data-kind=closed] h3{color:#b9d3c2}#next-action[data-kind=closed] strong{color:#dff0e4}
.recovery-info{border-color:#39434c!important;background:#141a20!important}.recovery-info h3{color:#a9c1d4!important}
.recovery-info li{font-size:12px;line-height:1.7}.recovery-info button{max-width:320px}
@media(min-width:681px){.case-card{max-height:calc(100dvh - var(--punch-height,120px) - var(--topbar-height,48px) - 150px)}}
.case-card{max-height:calc(100dvh - var(--punch-height,120px) - var(--topbar-height,48px) - 150px)}
body[data-followup=true] .case-card{max-height:calc(100dvh - var(--punch-height,120px) - var(--topbar-height,48px) - 90px)}
@media(max-width:1250px){.info-grid>div{grid-template-columns:112px minmax(0,1fr)}}
@media(max-width:900px){.hero-phone dd{font-size:24px}.topbar{height:44px}.brand img{width:76px;height:28px}}
@media(max-width:680px){.case-card{max-height:none}#contenu .queue-strip,main .queue-strip{padding:7px 16px}.shared-case-bar{padding:6px 16px}.hero-phone{display:block}.hero-phone dd{font-size:24px;margin-top:4px}.call-history li{grid-template-columns:1fr 1fr}}
.save-blocker{border:1px solid #77613e;border-radius:4px;background:#211c16;padding:10px;margin:12px 0}.save-blocker p{font-size:12px;line-height:1.6;margin:0 0 9px;color:#f0dcc0}.save-blocker button{font:inherit;font-size:12px;min-height:38px;width:100%;padding:8px 10px;border:1px solid var(--gold);border-radius:4px;background:#33291f;color:var(--text)}.save-blocker button:disabled{opacity:.6}
/* Le contexte du RDV suit le dossier jusque dans la file de relances. */
.followup-context{border:1px solid #77613e;border-left:4px solid var(--gold);border-radius:5px;background:#211c16;padding:16px 20px;margin-bottom:16px}.followup-heading{display:flex;justify-content:space-between;align-items:center;gap:15px}.followup-heading h2{font-size:18px;margin:5px 0;color:#f0dcc0}.followup-heading>strong{font-size:13px;white-space:nowrap;color:#f0dcc0}.followup-context>p{font-size:13px;line-height:1.7;margin:9px 0}.followup-summary{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px;margin:14px 0}.followup-summary>div{border-left:1px solid #5c4b35;padding-left:12px}.followup-summary dd{margin-top:5px;font-weight:600}.followup-message{color:var(--muted);font-size:11px!important}.followup-script{border-left:2px solid var(--gold);padding-left:10px;margin:12px 0 16px}.followup-script h3{font-size:12px;margin:0 0 7px;color:var(--gold)}.followup-script p{font-size:12px;line-height:1.7;margin:0}.followup-steps{list-style:none;padding:0;margin:0;display:grid;gap:12px}.followup-steps li{border-left:2px solid #655338;padding:0 0 0 12px;font-size:12px}.followup-steps strong{font-weight:600}.followup-steps p{color:var(--muted);margin:4px 0;line-height:1.6}body[data-followup=true] .work-grid{grid-template-columns:minmax(0,1fr) 390px}body[data-followup=true] .case-card{max-height:calc(100dvh - 145px)}body[data-followup=true] .call-history{display:grid;gap:14px}body[data-followup=true] .followup-timeline{background:#1b1915;margin:0 -20px;padding:17px 20px}body[data-followup=true] .attempt-scenario{display:none}
@media(max-width:900px){body[data-followup=true] .work-grid{grid-template-columns:minmax(0,1fr) 330px}.followup-summary{grid-template-columns:1fr}.followup-heading{align-items:flex-start;flex-direction:column}body[data-followup=true] .followup-timeline{margin:0 -15px;padding:17px 15px}}
@media(max-width:680px){body[data-followup=true] .case-card{max-height:none}.followup-context{padding:14px}.followup-heading>strong{white-space:normal}.followup-summary{gap:12px}body[data-followup=true] .work-grid{display:flex}}